At sitehelpdesk.com, we understand that we have a responsibility
to protect and respect your privacy and to look after your data.
Who we are
sitehelpdesk.com Ltd is a provider of service desk software and
related applications. We also provide cloud hosting of web sites,
email services and our
own helpdesk products on behalf of our customers. We develop
software enhances to our core products to meet customers
sitehelpdesk.com has a registered office at
The Keys, Roke Lane, Witley, Surrey GU8 5NH and company registration
How the law protects you
Data protection laws state that we are only permitted to process
personal data if we have valid reasons to do so. The reasons we
process your personal data include, but are not limited to, your
consent, performance of a contract, registration of software trials
and licences, billing and to contact you in response to enquiries and
How we collect personal data from you
We receive information about you when you complete forms on our
website, if you contact us by phone, email or otherwise in respect
of any products or services we provide or during the purchase of our
If you provide us with personal information about a third party,
including other personnel in your organisation (for example to
include them as a contact for logging support requests) then you
warrant that you have obtained the express consent from the third
party for the disclosure and use of their personal data.
Types of data we collect from you
We require a certain amount of information when registering to
purchase or download free trial versions of our software. We
only ask for the minimum required to ensure that the software
downloaded will be used for the purpose and in accordance with the
terms of the
End User License Agreement which you must accept.
We will always ask you when we require information and it is
completely optional for you to provide the information. However, If
you choose not to supply the required contact information you will not be
permitted to download the software from the site. If you provide
bogus information you will not receive critical instructions for
it's installation and configuration.
The personal data that we collect from you when registering for a
trial includes your name, email address, phone number as well as the
company and location where the software is intended to be used.
We also retain details of your queries and support requests and
any subsequent correspondence.
Please be aware that any video, image or other content posted,
uploaded or otherwise made available by you onto your hosted website
or helpdesk, whether published or not, is not subject to our Privacy
We do not collect data by using Cookies on our web site or in any
of our products.
How we use your data
The information provided will be used to:
- Follow up communications to ensure that
the software has been installed without any problems.
- Provide you
with quotations that you have requested.
- Establish the necessary contacts for legal registration of
- Provide you with software and services in order to fulfil
our contractual obligations with you.
- To help us identify you and the services you have with us.
- To provide customer support.
- To administer accounts and track billing and payments.
- To enable us to review, develop and improve our products
- If you register to use sitehelpdesk.com software and pay the agreed
license fee and support costs of the software then you and other
members of your organisation will be provided (subject to
availability) with access to a secure area of the site for technical
sitehelpdesk.com support and you may update us with any changes to
your details from there.
- As part of the end user license agreement, customers with a
support agreement are permitted to upgrade to the latest
software releases free of charge. In order for you to fulfil
this right, you consent to us contacting you regarding new
products and services, with an option to opt out of such
communications in the future.
If you do not register a legal copy of the sitehelpdesk.com
software then you must remove any installations of our software from
all local computers after the
may request a copy of any personal information held and also that
such information is removed from our registers by emailing the
sitehelpdesk.com customer support team at
If no request is made to remove data earlier then we will retain
trial registration details
for a maximum of 7 years.
Customer information will be retained for the duration that you
are a customer and a further 7 years after you have cancelled your
services with us, unless removal is requested beforehand. However,
certain information may need to be retained for legal and/or
We undertake to take appropriate security measures that are
required by Data Protection Law, and in accordance with good
industry practice relating to the security of any data that you
Who has access to your data
The uses of your data are detailed above and only members of
sitehelpdesk.com staff responsible for those functions will have
access to your data.
We may pass certain information to third parties for the
provision of services on your behalf, such as processing payments
but will never forward your details to any other organisation
without your explicit consent.
We may share your information if we are acquired by a third party
and there for your data will be deemed an asset of the business.
We may be required to disclose your personal data if we are under
any duty to comply with any legal obligation to protect the rights,
property, or safety of sitehelpdesk.com, our customers or others.
This includes but is not limited to the exchanging of information
with other companies and organisations for the purpose of fraud
protection, credit risk reduction and dispute policies. However, we
will take steps to ensure that your privacy rights are protected.
For the avoidance of doubt, we do not and never shall sell your
personal data to third parties for marketing and advertising
SECURITY OF PERSONAL DATA
sitehelpdesk.com strictly protects the security of your
personal information and conforms to the Data Protection Act,
1998 and the General Data Protection regulation of May 2018. We
carefully protect your data from loss, misuse, unauthorised
access, disclosure or un-requested alteration and will honour
your choices for its intended use.
In accordance with the GDPR, we do not send unsolicited
marketing emails to personal email addresses (spam).
Please note that
sitehelpdesk.com is not responsible for the content or privacy
practices of other WEB sites to which any sitehelpdesk.com site
© 2018 sitehelpdesk.com, all rights